Frequently Asked Questions (FAQs)

AccuDock quick reference guide to answer the most frequently asked questions about our Floating Docks and Gangways.

What is an AccuDock made from?
Each AccuDock float is made from High Density Polyethylene (HDPE ) Plastic which completely encapsulates a block of EPS Foam. All of our products are made from “virgin materials” and contain no recycled materials.This ensures all AccuDock products are uniform and free of defects. All aluminum products are manufactured using 6000 Series – Marine Grade Aluminum to prevent corrosion and rust.

What color flotations are available for an AccuDock?
Each standard AccuDock is made from White HDPE on all sides. Black HDPE is used for Aluminum Floating Dock systems. A variety of decking color options are available.

What is the top surface of an AccuDock made from?
The top surface of an AccuDock is made using non-skid, levant textured HDPE plastic the same material is used on all sides, including the top and bottom.

What size flotation does AccuDock offer?
AccuDock offers numerous flotation sizes, with a freeboard as low as 5″ and unlimited height options.

How much weight can an AccuDock gangway support?
A standard AccuDock gangway will support 50lbs per sq. ft.

How much weight can an AccuDock support?
Depends on depth of the flotation.

How much does an AccuDock module weigh?
Each AccuDock module will weigh differently depending on the size and depth of float.

What makes an AccuDock Floating Dock ADA compatible?
Numerous additions to a Standard AccuDock are needed in order to meet ADA requirements. AccuDock offers an ADA Transfer Package for AccuDock packagesthat incorporate a slip into the design allowing for an easy transfer from wheelchair to kayak. Features such as an edge roll off guard are available. This feature which goes around the perimeter of the dock prevents the ability of a wheelchair sliding off the dock and into the water.

What makes an AccuDock Gangway ADA compatible?
All AccuDock gangways can be made to meet ADA requirements such as length, slant ratio, railing size, height, scope, edge protection and continuous handrail extension and transition plates.

Why/When would a compensation float be needed for a gangway?
To support the additional weight of a gangway and prevent lifting of the AccuDock or if the gangway is hinged to the AccuDock.

Can you add additional floats to an existing AccuDock?
Yes, however each situation is unique. You’ll need to provide the design you currently have and go from there. Sections of the bump strip may need to be removed prior to connecting additional AccuDock floats.

Can you add bump strip to an AccuDock after manufacturing is completed?
Only on an Aluminum Floating Dock system. For standard AccuDock floats bump strip must be installed prior to the aluminum frame being bolted to the float.

Can you add decking after an AccuDock has shipped/been installed?
Yes, it requires an additional frame to be installed prior to attaching deck boards. Deck boards are pre-drilled and cut to size for ease of installation.

Are the floating dock and gangway surfaces slippery when wet?
The top surface of an AccuDock is made using a non-skid, HDPE plastic which is designed to prevent slipping. Our PVC decking is also impervious to moisture. However, any surface can obtain build up over time if not taken care of properly so to prevent slippery conditions it is recommended to maintain your floating dock when you notice any dirt or other debris on the surface.

Who installs the docks/how difficult are they to assemble?
AccuDock has a network of approved contractors that can be recommended all of which are familiar with our product. Most of our customers install their own docks, install instructions are provided with all AccuDock orders and can be found here.

How do AccuDock floats get connected together?
AccuDock floats must first be “framed” using 2” x 2” Marine Grade Aluminum square tubing in order to connect them together. AccuDock has numerous connectors used to connect standard floats together. Installation instructions can be found here.

What type of attachment method should I use?
Your Sales Representative will be happy to work with you on which attachment method would be the best fit for your location. The various attachment methods can be found here.

What tools are required for assembly?
You will need the following tools for the assembly of your floating dock:
Drill with a 5/16” Bit
3” and 1” Allen Bolts (These are provided by AccuDock along with your
floating dock)
3/4” and a 1/2” Wrench
Allen Wrench
Hammer/Mallet

How do you anchor an AccuDock?
An AccuDock can be anchored using numerous different methods. Each method is unique to the project’s conditions, your Sales Representative will recommend the best anchoring method for your AccuDock.

How do I know what size dock or gangway will work for my property?
If you are unsure what size dock you need, one our Sales Representatives will be able to come out to your property for a site visit and help you determine what will size will work best for you. If you are not local, we will ask that you take measurements and photographs or videos to share with your Sales Representative. FaceTiming or Skype are also options for those out of state.

How stable are your floating docks?
AccuDock hand welds the HDPE sheets using non-rotationally molded floats. AccuDock floats have a universal wall thickness of .150 inches. Our completely encapsulated EPS foam allows for no more than 3% water penetration, meaning that AccuDock floating docks will never sink.

Do your docks get hot in the sun?
Our floats are white in color providing a cooler surface temperature. If your system is decked it will retain heat similar to a comparable color-toned wood deck. Darker colors will retain more heat regardless of the product.

How long does it take to manufacture an AccuDock?
All AccuDock purchases are built to order, please check with your Sales Representative for current lead time.

Where can I see one of your docks?
We have AccuDock’s at public parks, rowing venues and other waterfront areas. Please ask your Sales Representative where you can find a location near you.

Can my AccuDock stay in the water over the winter months?
Yes, an AccuDock will draft roughly 1” and pop to the surface if the water freezes. AccuDock’s floating docks are designed to maximize convenience, durability, versatility, and ease. They can be left in the water over the winter safely.

What kind of lifespan can I expect if I buy an AccuDock?
AccuDock’s are designed, built and installed with longevity in mind. All marine applications are harsh but the AccuDock design takes weather into consideration. We have many that have been in constant use for over 20 years and they are still in exceptional condition and are used every day.

What type of maintenance is required for my AccuDock?
Very little maintenance. AccuDock floats can be pressure washed or cleaned with a stiff bristle brush and simple green cleaner. If left in salt water conditions, barnacles will need to be scraped off as needed (usually 2–3 times a year). Tips on maintaining your floating dock and gangway can be found here.

How does the AccuDock handle saltwater conditions?
Our marine grade aluminum is not submerged in the water, and therefore not consistently subjected to corrosion. The AccuDock warehouse is in Pompano Beach, Florida, right off the Atlantic Ocean and has had floating docks in the intercostal waterways, free of any problems.

Will I need to pull a permit for my AccuDock project?
All Cities, Towns and Counties have different laws relating to what requires a permit and what does not require a permit. Please check with your local permitting agency for clarification. One key aspect of our AccuDock is that it can easily be removed and may not be seen as a permanent structure.

Does AccuDock offer a permit pulling service?
No, AccuDock does not offer any service to assist in the permit process.

Do your docks have a warranty?
Absolutely, AccuDock is proud to be a made in the USA product and we stand behind our products 100%. Our Warranty can be found here.

Is the installation included with the purchase of an AccuDock?
No, installation is not included.

Does AccuDock provide site visits?
Yes, an AccuDock Sales Representative will be more than happy to come to your property for a site visit. If you are not local, we are available to FaceTime or Skype.

How do AccuDock orders typically ship?
Typical AccuDock orders ship via common carrier. Either by flatbed trailer or covered 18-wheeler trailer. All AccuDock orders are palletized with protected corners and shrink-wrapped to ensure your order arrives free of damage. For domestic large shipments, full dedicated trucks are loaded at our facility and are delivered to the customer at the best rate possible.

Do you ship internationally?
Yes, AccuDock has been shipping full containers overseas extensively through our international dealer program that has been setup across the world. Each container is typically fully packed out to maximize the amount of product being shipped for the cost. Your Sales representative will work with you on providing you the best options for international shipments.

Does AccuDock rent Docks?
At this time, we do not currently offer rentals. However, please contact our office to discuss your request and we will try to accommodate you.

Are there financing options with AccuDock?
Yes, AccuDock has partnered with Hearth to bring you financing options for your upcoming project. A loan through Hearth helps you pay for your project through predictable, monthly payments without tapping into your home equity. For more information and to submit an application click here.

What should I do if my package or items arrive with damage from shipping?
Inspect the material delivery from AccuDock immediately. If your shipment has damages upon arrival, please ensure to notate in writing on your delivery receipt from the carrier. ( This has to be done when the driver provides you with the paperwork for signage.) Any aspect of the material not acceptable must be specifically notified to AccuDock within 24 hours of delivery. AccuDock shall then be given a reasonable opportunity to address any issues. Please make sure to take pictures of your shipment and provide them to AccuDock when contacting us to address your damages.

Does AccuDock have a cancellation policy?
All AccuDock Sales are final. We do not accept cancellations.

Am I able to return my dock if I change my mind?
All AccuDock Sales are final. We do not accept returns. We stand behind our Products 100%. Your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason, please contact our office.